Client Reviews of Andree M. Jerome

One of the rudest people I have ever come across in my 20 years of living in Franklin Square. The IRS seriously needs to do a better job of vetting the workers they hire. Especially someone like her who is supposed to be a manager. why is she still working here?

In addition to what I reported about Andrea Jerome before, during the last day of the standoff with her on Friday February 13th I called the police when I was at the location. At the time only the receptionist was at the desk but I just wanted to handle the situation since she(Andrea) always seems to be out of the office and makes her own schedule. Earlier that day, the receptionist had a copy of my 1040 form in an envelope for me but when I was leaving I realized it was the copy, and called back requesting the original. If it was someone else, any other tax preparer I would be fine with having a copy, but the previous experience with Andrea, made me uncomfortable with her having my original document in her possession When the two police officers arrived I explained the situation to them and then they asked "Where is Andrea right now" to the receptionist who then told them she can call her cell phone number. When Andrea was called, she told her that the police were there looking for her, and Andrea then told them to put her on speaker phone. The policeman told her not to disrespect him and if I am asking to talk to you, you can come to the office and speak to me, "I'm not speaking to you over the phone". When they asked where she was she stated "I"m far away from the office now" but did not tell them where. Andrea told the receptionist to tell the officers that she would be back after 7 pm and the officers told us they could not wait that long but understood our frustration because they saw firsthand how she acts towards people. They told my mother and I it was their third time being called to the location and I assure you we only called them once so they were speaking of previous cases. They did not go into detail about that but I remembered hearing that from them. The one policeman(the other office was a policewoman) made a joke about how "There are Statue of Liberties dancing outside the office all the time but when you come here workers are barely inside" ...."They are telling you outside to come inside to an empty place". At this time it was minutes to 5pm so we all knew she gave the 7pm time because she knew they would be long gone. They recommended my mother and I to try and call back another time when she is there, to let a civilian board know about this matter, or file a police report. After the four of us walked out the door, one second after, the receptionist closed the front door and turned off the lights. I have mentioned before during my interaction with Andrea, the receptionist was fine and just doing her job. It was painfully obvious that Ms. Jerome must have told her to close the door and turned off the lights. When this happened the officers just laughed and said she just confirmed everything they said about the business and repeated the steps of recommendation they previously gave us. I believe this was the 5th Precinct Police that came when we called, they would be able to confirm going to that location that day and vouch for what happened. I have been trying to find out the franchise owner for the Franklin Square location but I have had no luck.?