Client Reviews of Walidah A. Scarborough

Akilah is one of the most honest tax preparer I’ve ever came across. She took her time with me. Was very knowledgeable and helpful with everything. I will definitely be returning for future tax returns. She’s so warm and friendly and greets everyone with a smile.

Services provided:

I refered a good friend to Top Rated Tax Service because I have been a client there for three years now. I advised her to deal directly with the owner because I have always received fast and courteous service from him. My friend went into his office and signed in and was approached by Miss Scarborough. She was not given the opportunity to speak with my preparer because she was told that he was too busy with clients and she would have to be handled by Miss Scarborough. So, she obliged and allowed her to prepare her taxes. While sitting there waiting on her taxes to be completed, she stated that the preparer received a incoming business call and answered the phone. She stated that the preparer became irritated with the potential customers asking repeated questions and that the preparer told the potential client that she didn't have time to argue back and forth with them and that she had other clients to attend to. She then hung up the phone! After this, they began to engage in conversation in which she made it clear that if any of her intentions were in the interest of gaining the owner's "attention or affection" to not waste her time because she "got him in the bag". Note: My friend has been happily married for over five years. My friend brushes off the nonsense and continues to wait on Miss Scarborough to finalize her return. After my friend's taxes were finally completed and prepared, she wasn't too pleased with the amount of her refund and she advised the preparer that she could've gotten herself better results and maximized her own refund. She then stated that the preparer became aggitated with her and stated that they do not prepare taxes for fun nor do they give tax quotes and had no time for her games. She advised the preparer to NOT complete her return nor to submit it. My friend left the office feeling uncomfortable, disrespected and feeling that her entire experience was a waste of time. She then stated that the following day Miss Scarborough called to inform her that she had completed her return and that she had a refund anticipation loan awaiting her at the office! My friend became even the more upset because this was done against her wishes. She went into the office to pick up her check being that at this point it was nothing that she could do. When she went into the tax office, she asked Miss Scarborough why she had filed her taxes against her wishes and without her permission. My friend stated that Miss Scarborough begain to walk away from her and ignored her while she talked to the owner. As my friend grew more and more impatient, she was still able to keep her composure. She then questioned the preparer again and that when the fireworks began. The tax preparer began to tell at her stating that my friend was trying to run a scam on them and was again "playing games". Miss Scarborough then began to insult my friend and disclosed her person salary history in a means of belittling her saying that she should be happy with the amount that she received for her refund being that she only made $9000 last year. Needless to say, my friend just started her job in July of last year. She then called my friend a b@#*h and told her she needed to get her hair done. This story gets uglier, but I feel you get the jist of the story. May I also state that Miss Scarborough has a criminal record for assaulting someone back in 2003. I am all for giving someone a second chance if they deserve it. But, if you continue to display the same behavior, I have to beg to differ!!! Needless to say, my friend nor I will be returning to Top Rated Tac Service ever again.