Client Reviews of Eugene M. Juergens, EA

After being made to wait until the 11th hour for Gene Juergens of AAA Tax to complete my taxes I experienced a level of unmatched unprofessionalism I have never known. I had all my info into them by March 24 and was assured my taxes would be done well before April 25. They didn't even start them until 4 pm April 14. When I came in at 7 pm to review and was told of the fee for services, I calmly explained my dissatisfaction with the timing of their service, hoping they'd be open to a small discount. Owner Gene Juergens absolutely exploded in anger, obviously not coping well with the stress of tax season. He screamed that "I pestered them all day!" (I called twice). He physically grabbed my file away, shredding it in front of everyone in the office and screaming for me to "GET OUT!" over and over. He then angrily threw my folder of receipts at me in an attempt to cause harm and embarrassment, and continued screaming. I felt verbally and physcially threatened. I remained calm the entire time as I was in shock, but it was a jaw-dropping experience. Anyone who treats his clients in this manner needs to be reprimanded (or, revoked) by any licensing or certifying agency. His services and practices are now suspect, and I would encourage any agency to investigate his company. Additionally, he needs anger management and the good people of Brighton and Livingston County should be made aware of Gene Juergens' abusive behavior.