Client Reviews of Pauline Wong, EA

I went to Pauline in October after getting a letter from the IRS saying I didn't do my taxes correctly the first time through FreeTaxUSA. I had tried amending it myself but it didn't work. She was very nice and professional and filed an amended return where I had to pay some money to the IRS. After filing, I got a check back from the IRS for the same amount so I figured I didn't actually owe anything after all but just to be sure I called Pauline to ask. She said she wasn't sure why I got the money back but said it was probably that they decided I didn't owe anything after all. Very strange but I took her advice and deposited it. Later in January, I got a bill from the IRS saying I owed double what I had sent the first time. Not sure why they sent me my money back except that it wasn't done correctly somehow. Maybe partially due to Pauline, maybe due to the IRS itself. Either way, when I paid Pauline $100 to refile my taxes I hoped to be done with it, and months later I still am not and had to call the IRS myself and figure out how and why I owed what I did. Pauline was nice enough to say she would do one "courtesy call" for me, but TBH I felt like that should have been included in such easy taxes as mine were. I guess she never had me sign a form when I went there before so that she could call the IRS for me, so I would have needed to go to her house and sign the form before she could help me with the "courtesy call", and it was easier for me to just call myself. Besides, I don't want to make her go out of her way to do something I thought I paid her to do before. Now I have extra interest charged to me and the IRS of course doesn't care of course. Oh well.