Client Reviews of Rolanda S. Craig

Rolanda has been doing my moms taxes for years and when I came of age to filing my own taxes she was the person I went too…I filed for the first time last year alone and got a return. This year while filing in march I ended up owing around $400 because I filled out my w4 wrong and worked full time the entire year. She told me to check box 4c and add $10 to it, I did so then paid what I needed to the state and irs, then filed my taxes. However she never said if I was getting a return or what’s going on after I followed her instructions for fixing my w4 and filling… a few weeks later my mom gets her taxes and I’m still waiting on mine . No biggie we’re filing separately, though things got strange when a month went by I never got a letter email text or anything saying my taxes were or if I still owe, if I’m getting a return or anything. So I went to where’s my refund and it asked me to put in the amount I’m expected to receive…I don’t know the amount so I texted rolanda and I asked her if I was still going to get a return this year. She replied “hi cherish no state return” so I explained to her that I’m still learning how the whole filing my taxes goes and that I went to where’s my refund.gov and put in 0$ for the amount im meant to receive considering she said no state return…the site would not allow me to put 0$ She stopped responding when I told her this and then texted me saying I need to fix my w4. I responded and reassured her I did so back when she asked me to in march and she never responded . Not sure if I was wrong for asking about my taxes I’m just learning how this all goes ..definitely won’t file again with her idk idk.

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