Client Reviews of Helene M. Beique

My wife and I first met Mrs Beique of the King East Sherbrooke office in August 2016. The mandat was simple, or so we thought. Proceed with review of our 2015 tax reports which we had perfomed of H&R Block's free online service. We had an unusually high federal tax return and wanted to verify it. The cost quoted was 80 $ @ return. Promised for november 2016 we only received a first notification in February 2017 after having informed her of our intention to retrieve our documents with no action on her part. . Said verification confirmed the error in the federal report but surprisingly suggested that we had undervalued the provincial report by an amount of approx. $ 1,000. When asked to explain, the reason used was the fragmentation of revenues. In spite of our scepticisme it was concluded that they would review 2014 to confirm or disprove their evaluation. Eric (employee reponsible for our files) told us it would be done the next morning afterwhich a new meeting would be scheduled to determine our next move. No news except for a call 1 week later to tell us that the cost would be 100$ @ file and that he would do it the next day. One week later --- NO NEWS. I left a message on Mrs Beique's phone telling her I was frustrated with the service, that I believed the absence of follow up was that they errered and didn't know how to tell us. I asked her to call me. Quess what -- NO RETURN CALL. I definitely do not think that this is acceptable (service to clients and quality of performance).