Client Reviews of Glenn W. Hines, AFSP

My wife and I emigrated from Australia, and enlisted Glenn's services to help us prepare and file our first US tax return. Glenn failed to respond to our questions and requests for help, and made Tara and I feel like we were a inconvenience to him. After several failed attempts to get Glenn's help we made the decision to end the relationship.I called Glenn on the phone, informed him of our regretful decision, and requested a refund for the 700 we'd paid upfront. Glenn became angry, told me that we were stealing his IP, and that people like us are the reason he takes payment upfront. Glenn and I argued our points of view, and after a few minutes Glenn interrupted saying "I'll send you a refund", and abruptly hung up. Later that afternoon I received an email from Glenn stating that he'd process our refund in July. On April 16 I received a partial refund of 350. I've emailed Glenn and asked him to call me he responded via email Brush up on contract law and what signing an engagement means. I informed him that I would be sharing an honest account of my experience with him, publicly, and he threatened threatened legal action. An hour later Glenn provided a full refund. I wish Glenn no ill-will. I don't know the reasons for his behavior, and I hope that he learns from this experience and treats people with greater courtesy and fairness in future.

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