Client Reviews of Frankie M. Rice, SRTP

Great service every year only place to if your in this area!

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I used to do my taxes with them for 2 years and this year I went there on Saturday March 22 to an appointment but she told me that they don’t have appointment available and I can come tomorrow March 23 as a walk in at 10 am, I went there on the 23th I signed up on the sheet and waited for more than 6 hours and I noticed that she is taking the other walk ins that came after me and just ignoring my turn. I went and wanted to ask her receptionist the reason but she showed a very bad attitude and didn’t even talk with me properly, I went to Frankie’s office to tell her about the situation but she got angry and behaved very unprofessional and rude that why I came to her, she didn’t even listen to me and told me that she doesn’t wanna do my taxes and I can leave. I asked her the reason and if she didn’t wanted to do my taxes why she kept me wait for more than 6 hours she could told me that even yesterday. But she behaved very unprofessional and poor and they made fun of me. I took out my phone from my pocket to record their behavior because both of them were on me but her receptionist tried to take my phone and even pushed, assault and insult me. I have the videos I already filed a complain with police and I’m going to report her to BBB

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