Client Reviews of Dustin M. McCandless

Where are my taxes, Dustin McCandless said he was working on them in my portal message on April 26, 2020. He also sent an email saying he was working on them on May 17, 2021. I sent all my documents on April 26, 2020, I can see them in the portal . What is going on? I used you last year with no problem. Then he sends me this explication after I sent an email to corporate. Dustin Mccandless Tuesday, May 25, 2021 12:29 PM Angela, When your return was submitted for a tax pro, it was under a tax service product called Tax Pro Go. This is a product that we no longer provide and for some IT reason it allowed you to start that product. The reason that no messages have been received by me, is that once the service came in, it would have turned to a not service status because we can not currently complete this return. In your account it should have the set up to continue your return which would then allow you to select either a Digital Drop Off service or go through our online system to complete an online return or Tax Pro Review return. Dustin I asked him why this was my fault and that my taxes are now late and asked him if he filed an extension and asked for his supervisor, he has not responded. Now due to his own admission my taxes are late and no person will call me back. This is negligent and you need to be warned he is very unprofessional saying the comunication I received was computer generated, how would I know that.

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