Client Reviews of Brenda D. Sims

THE MOST HORRIBLE, UNPROFESSIONAL, LYING ACCOUNTANTS i EVER DEALT WITH. If I could give them a score less then one, I would. I only gave them a one because I have to score something. I plan to report them to the better business bureau for the poor handling of my taxes. The agency was referred to me by a family member, who I am very upset with. I email my information to the agency in early February. It was not until early March, after several attempts to talk to them about my taxes, they returned my call. They used the wrong address on my taxes and did not include my dependants which resulted in an addendum. They alleged they mailed my taxes to the address given, but used another address to mail my taxes. We have not lived at that location since last year. Both women, Pat and Brenda are rude and use their age for as an excuse. They never told me the price of their services and I found out they used their bank account to receive my taxes and alleged they only send paper checks. Now since we are getting the stimulus checks, my check will go to them and later sent out as a paper check. I tried to go on the IRS website to updated my bank account, but I kept getting an error message. I did call the agency and Pat, with a disrespectful attitude, told me to not bother changing my account because they were going to get the payment, send it back to the IRS and let the IRS send me a paper check. I am stuck between a rock and a hard place and they are taking this issues as a joke. PLEASE, FOR THE SACK OF AVOIDING DELAY IN REFUNDS OR YOUR TAXES BEING DONE RIGHT - DON'T USES THIS AGENCY!!!!!!!

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