Client Reviews of Gay A. Rowland, EA

This was an agonizing experience. I went to Tax Pros as I was a college professor taking a sabbatical --- there are lots of deductions and I though that my return was too complicated to do myself that year. When I picked up my return, it was obviously wrong....no way I owed the feds 3K+ as claimed (I usually get refunds, even in years that I don't take sabbaticals). I found where the problem was in her office that day within five minutes (the itemized deductions were not done right). To be nice, I told Gay Rowland (the tax return preparer) that I would look up the info/rule she was confusing and get back to her. Yes, in truth she didn't do it optimally. But it was near impossible to communicate the solution to her: she wouldn't take a call. I tried e-mail, but perhaps she never read it or comprehended what was written. It irritated me that I spent so much time on the return when I was paying someone to do it. After Gay claimed that she finally did understand what to do, it still got filed the wrong way to the IRS. She told my wife (I let her take over as I was too frustrated with her) quips like "I file the maximum deductions allowable by law". In the end, we had to meet with her months after tax season and file an amended return to get a couple grand back. Some months later, we get this letter "firing us as clients". Yeah, do you really think we'd come back? Because of this irritating letter, I write this. That was strike three. I've never written any complaint like this before on any web page.