Client Reviews of Carol J. Rhoads

Oh my goodness. I give one star because less isn't available ... I had used this place for some years and always left feeling as if my taxes were done halfheartedly and felt over charged. So, I researched and found that with all the technology now ( basically the same as preparers use) they're relatively easy to do. But one of their employees told my wife to bring my papers in too and she would freely check to see which of the available 2 status options would be best. So I allowed my wife to use them to explore it. Well, the tax lady called me a day or so later and said it would be best for her to file separate from me. So I told her ok and I would stop to pick up my papers to do myself. When I did stop, the nice lady up front said the owner said to charge me $25. Um, no. This wasn't my idea, my papers were asked to be here from the other employee. She turned and went to the owner's office and returned a few minutes later, handed me my papers and said " &.J. said ok but for you to not ever come back". Shocked, I asked if she was serious because the other employee is the one who had asked for them and so on. The nice lady looked as shocked as I and quietly said " I understand". Suddenly, the office door sprung open as the owner stormed in saying what she tried charge was cheap considering the amount of "work" that was done. I tried to nicely explain to her how her employee is the one that wanted them to explore. She only responded by angrily pacing the area, violently opening and closing drawers and asking "why aren't we doing your taxes then ?". Stunned and in an effort to hope calm her rage, I calmly said, "ma'am if you'd calm down you would understand that your employee requested them, call me with her results advising against it and I simply agreed and don't want you to." She then turned her back, said to just leave but never come back. I obliged by proceeding to the exit, opened the door ,thanked her because she has always charged far too much to people and closed the door to yet another money sponging operation. Now, I don't know if she was having a bad hair color day or what, but mind you, her tyrannical behavior and off the collar business practices was not only disturbing. It was down right unprofessional as well as in the presence of i assume the additional customers or possibly her constituents/friends.