Client Reviews of Sean M. Johnson, CPA

My accountant died this past year from complications of pancreatic cancer. His business was purchased by Broyles, Rooks, and Johnson CPAs. I figured that the easiest way to have my taxes done was to go with the new firm for continuity. I filed an extension filed this year, so my tax return would be due October 15, 2020. I dropped off my documents with Broyles, Rooks, and Johnson on September 14, 2020. They didn’t contact me for a couple weeks, so I started calling to get updates starting October 1, 2020 just to make sure that all was going as planned. I made five calls between October 1 and October 16. The first three calls, I left messages with the receptionists (Jordan and Michelle). They couldn’t give information about my return because, “they aren’t the CPAs” and no CPAs were available and my phone calls were unreturned. The fourth call was a week before the filing deadline, and Jordan (receptionist) spoke with the CPA and assured me that my tax return would be prepared and filed on time. October 15, 2020 came and went. I called October 16, 2020 and spoke to Jordan again. She said all CPAs were out of the office and she could not tell me if return was completed or filed. She said to call on Monday, October 19, 2020 for more information. On Monday, Michelle and someone new, a Ms. Spence, advised me that my tax return was not done, and they couldn’t tell me when they would be done because they have a lot of returns still to do. The deadline for tax submission had obviously passed already with them having my documents for a month. They suggested that I should take comfort in the fact that I was one of many clients for whom they did not file returns on time (can’t make this stuff up). I collected my documents from them and have now found another accountant. In summary, if you would like a CPA that does not answer the phone, return calls, or meet important deadlines, this is the firm for you. If you would like your taxes submitted on time or have any interest in communication with your CPA, I’d look elsewhere.

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