Client Reviews of Ramona L. Carter

I hired this company on May 3rd, 2017 to file my 2011 back taxes after being referred by a family member. The company requested payment first, and was then sent $200 via Walmart to Walmart to complete my taxes on May 3rd, 2017. I told them that I needed my taxes completed and sent in by May 17th, 2017 or the IRS would do the back taxes themselves. I called one of the owners and was told on numerous occasions that he sent it to me, a week later I received nothing in the mail. He then stated that he would overnight me the documents. The next day I received nothing. I then politely asked for a tracking number, and was then told that his wife had sent them off, another lie. I then called again and told them how unprofessional they are, and to please send my taxes. Today is May 23rd, 2017 and I have not received anything from them, nor will the owners pick up their phone. Since this company has no sense of urgency for completing and returning the clients documents, I am requesting a refund of my $200.