The Worst Tax Preparer Reviews

Client Review of

Robert U. Syme

New Castle, DE

Edmond, OK
June 12, 2018

Bottom Line: Robert Syme of Bob Does Taxes performed grossly negligent services having a fiscal impact of $10,692 to my family. Upon learning about his error, he failed to respond to repeated attempts at communication. His actions leading to this eventuality began questionably and I became increasing aware that what I thought were small mistakes was actually snowballing incompetence, an inability to perform the task for which I hired him, and what appeared to be the possibility of fraud. Mr. Syme’s areas of incompetence as experienced by my family are as follows: · Bait and switch advertising on Thumbtack · Failure to communicate fully, timely, or professionally · Failure to compile, analyze, and synthesize information I provided for completing my family’s tax returns resulting in a large number of errors in 2 years’ worth of tax return preparations · Failure to take responsibility for either large or numerous small errors he made · Usage of a consumer tax preparation software to professionally prepare taxes, a service for which he charged Robert Syme lacks the talent to perform the simple demands of his job, but more importantly, he lacks the integrity to recognize and atone for his mistakes. No acknowledgement, to even the smallest degree, was given as to his responsibility for this situation and no offer of assistance was provided to my family in figuring out what happened, why, or how to correct it. We had hoped that Mr. Syme would cover the cost of the fines, late fees, and return the payment we made to him for doing the tax return. However, he dodged our calls, did not return our messages, and responded to only a fraction of our emails in vague verbiage that was no help. Details: In January 2017 I was looking for a new tax preparer. I found the Thumbtack site where Bob Does Taxes had a number of high reviews. I requested quotes from multiple preparers and Bob Does Taxes came in the lowest at $99, so I hired him to prepare my family’s 2016 tax return. In February I began sending him the necessary documents to complete my tax return via a secure server (mytaxdocx.com). I first became wary when he requested to see my 2014 and 2015 tax information in addition to my 2016 information. I have used multiple tax preparers in the 13 years that I have owned my business but can’t recall a time when I needed to send previous years returns. However, I decided that he was just being thorough and sent the information. On March 10, 2017 I sent Mr. Syme a communication letting him know that I still did not have the 1099 from my consultation fees with my small business but told him exactly how much would be on it when it arrived and, additionally, promising to send it when it arrived. I sent another message on 3/11/17 itemizing the documents I was still waiting to receive, one of which being the 1099. On March 20, 2017 I received a message from Mr. Syme asking for the 1099, in addition to asking if he was supposed to do the 2014 taxes and stating that he was almost finished with the 2015. I had received the 1099 at that point and sent it to him but was confused and slightly alarmed at the rest of his message. I responded that those returns were both completed already and asked him to focus just on the 2016 return. In this same communication he confused information from previous years to that year, believing we had sold a home and were claiming a child that were both listed on the 2015 return but should not have been on the 2016. By 4/1/17, I had not heard from Mr. Syme following the communication on 3/20/17, so inquired as to the status of the return. On 4/2/17 I was sent an invoice for his services, which was for $154, $55 more than his original quote, and an email requesting my bank account information and copies of my and my husband’s drivers’ licenses. Since I had not yet seen the actual return I was hesitant to provide this to him. He told us the amount of return we would be receiving and said that the return was going to be loaded on
Client Review of

Robert D. Johnston

Fresno, CA

Anaheim, CA
June 10, 2018

Been using these people for over 10 years. This year their assistant went on maternity leave without finishing a handful of clients tax returns for 2017. Sent my tax information to their assistant AMANDA, this is the exact response I received, "Hello, Yes, I have been working on your return, I will have it done for you shortly. Thank you for your understanding, Amanda" This was march 8th, plenty of time to warn me or let me know that you decided to stop filing my taxes. Assuming my taxes were not done near the tax due date I started calling Bobs office due to lack of an invoice. I was told repeatedly they just forgot to send out my invoice but they were directly lying to me. I got a hold of bobs wife or another assistant that wasn't helpful at all. The only info she provided was Amanda was not in due to maternity leave and they could not tell me weather my taxes were filed this year or not. I continued calling week after week with them reassuring me everything was in the mail. This is extremely unprofessional. Multiple times I was in contact with bob on the phone only to get a run around saying their email is down and they cant send anything out. I mean, their excuses were bad, like old people making bad jokes bad, they didn't make sense but I trusted them. After communicating for a few weeks I received nothing. They stopped answering my calls. I had a friend call them and leave a message, no return just stone walled. Now my taxes are past due and I have to pay extra to get them done in rush job. Do not use their service, you will regret it.
Client Review of

Ricardo Rampaul

Pompano Beach, FL

Hollywood, FL
June 8, 2018

This would be literally the worst decision that you will make. Do not go to this scam artist. I did taxes with him because I was recommended to do taxes with him, and that was done by phone, meaning I took a picture of my W-2s and send it to him. It’s took me a little bit to notice that I was missing a huge chunk of my return and when I was asked for details, my tax returns, and what the reason is as to why I am missing this amount I got zero answers. He kept beating around the bush each time I’ve called him, he did say to call him around 8 o’clock or he’d have to talk later because he’s at work. This would be literally the worst decision that you make. Do not go to this scam artist. I did taxes with him because I was recommended to do taxes with him, and that was done by phone, meaning I took a picture of my W-2s and send it to him. Took me a little bit to notice that I was missing a huge chunk of my return and when I was asked for details, my tax returns, and what the reason is as to why I am missing this amount I got zero answers. He kept beating around the bush each time I call him, he would say to call him around 8 o’clock or he’d have to talk later because he’s at work. I’ve asked him for the breakdown for the fees and the proof that he was going to amend it nothing has been done. I have called IRS and no changes in my account has been made. He’s disrespectful as he thinks because he’s feeling people money and what I’m asking for is too little for him to be worried about. Run for your life and do not go to this guy and if you have, and are experiencing any problems, file a complaint with the IRS form number 14157.
Client Review of

Denise P. Hall, CPA

Valdosta, GA

Lake Park, GA
May 29, 2018

I had a very BAD experience with this business. Ms Hall handled my tax return, and the IRS found issues with it. I gave miss Hall all the information I had, and everything she ask for. When I received notice from the IRS, I went to Ms Hall. She looked at the letter talked to me for a very few minutes. Not even long enough to sit down. After some emails, me doing the leg work she ask for. The end result was a bill for $615 Which she graciously discounted to $450. For her to tell me to pay more to the IRS. She claimed around four hours of her time. I don't know, but it seemed excessive to me. I talked with the CPA I had been using before moving to Valdosta area. She told me had it been her, she would not have charged me anything. Even if it was an error by me, if she did the return. After telling Ms Hall she had not informed she would charge me for a follow up on a tax issues she had filed, and my request to not charge me, because of the circumstances or at lest reduce it to a more reasonable amount. All she would do is agree to not charge me interest on her charges. To add insult to injury. After she sent me the bill. I called and she never has time to talk to me. All she will do is wait for weeks and then send me a text!. I'm sure she has a different view. You decide if this is the kind of business you want to use. And as a final note. She charged be almost $300 for a tax return I had been getting done for about $75. Mine is not a complicated tax return. I don't have much money.