Palm Desert, CA
May 11, 2021
Absolutely unprofessional. We contacted Laura at the end of January to help prepare our cross border tax return. We gave her copies of our passports, receipts, and many other pieces of confidential information. Once submitted, we did not hear back from her. My husband made numerous attempts to get in contact with her via telephone and email and still no response. As we needed to get our ITNs quickly so that we could file our taxes on time, plus the fact that she had all of our personal information, had us starting to get quite worried. I'm so glad we kept every email and phone call ever made to this person.
Finally in March, after many voice messages and emails, she finally responded saying that she had received everything we sent but that she had been busy, hence the delay in responding. When asked about our ITNs, she said that the application was sent in. Again, we waited and waited to no avail. In April we had to go back to Canada because our time in the U.S. was up. Once back in Canada, the phone calls and emails to see what was going on continued. No response again. Finally,when raised with management in May,my husband received an email saying g they could not open any of the emails he had sent in the previous 5 months. Really?? You're just telling us now? So, my husband said heed send everything again and waited to hear back. A week later, no response.
Finally, May 10th we get an email saying that now that we are back in Canada, they can no longer deal with us. So, over a 5 month period, we sent them all of our most personal information, numerous emails and made numerous phone calls, all to be abruptly dropped from their roster, so to speak. We still have no ITNs, which means we're going to be months behind in filing our tax returns with the IRS, and we may be penalized as a result.
I have never in my life dealt with a more immature, unprofessional person and organization. I will be making a complaint with the state regarding this individual. Again, I'm so glad we kept every bit of communication and every phone call ever made to Laura and H&R Block in Palm Springs.