The Worst Tax Preparer Reviews

Client Review of

Dustin M. McCandless

Kansas City, MO

Huachuca City, AZ
May 25, 2021

Where are my taxes, Dustin McCandless said he was working on them in my portal message on April 26, 2020. He also sent an email saying he was working on them on May 17, 2021. I sent all my documents on April 26, 2020, I can see them in the portal . What is going on? I used you last year with no problem. Then he sends me this explication after I sent an email to corporate. Dustin Mccandless Tuesday, May 25, 2021 12:29 PM Angela, When your return was submitted for a tax pro, it was under a tax service product called Tax Pro Go. This is a product that we no longer provide and for some IT reason it allowed you to start that product. The reason that no messages have been received by me, is that once the service came in, it would have turned to a not service status because we can not currently complete this return. In your account it should have the set up to continue your return which would then allow you to select either a Digital Drop Off service or go through our online system to complete an online return or Tax Pro Review return. Dustin I asked him why this was my fault and that my taxes are now late and asked him if he filed an extension and asked for his supervisor, he has not responded. Now due to his own admission my taxes are late and no person will call me back. This is negligent and you need to be warned he is very unprofessional saying the comunication I received was computer generated, how would I know that.
Client Review of

Antony Yan

Gaithersburg, MD

Rockville, MD
May 24, 2021

RIDICULOUS person! He is UNPROFESSIONAL, RUDE, IMPATIENT, and TERRIBLE!!!!! He doesn't know what he is doing!! and he is OVER-CHARGING!!! My family went to him for tax filing at the end of March, but until today at the end of May, we still haven't receive our refund from either IRS or state of MD - because he DIDN'T SUBMIT it!!!!!!!!! When we called him in early April to follow-up, he CLAIMED he submitted it when we were there in March, but when I use the IRS refund status website, it said there is NO RECORD of the taxpayer, so where did he file our taxes???!! Then we went to his door in Mid-April, he showed us the taxes were filed, ON THE DAY WE WENT TO HIS DOOR!! At the end of April, we still haven't receive our refund, so we called him again, and he said I don't want to talk to you anymore, YOU ARE WASTING MY TIME (I even had this conversation recorded)! What a attitude! Earlier in May, we called him again as we still haven't receive our refund and we could not find any records from the IRS or Comptroller of MD websites, which both of them are government-based websites, then he YELLED at us I don't know where you find your information, but I submitted your tax, so DON'T EVER CALL ME AGAIN!! Today is already the end of May, and we still haven't receive any confirmation or updates from either IRS or state of MD. If you want your greatest and speedy refund, NEVER EVER go to him!!!!!!!!!!! If you are a victim, we strongly suggest and recommend you to FILE COMPLAINT to state of MD and IRS on him!!!!!!!!! By the way, when we trying to file the complaint on him, we found that he IS NOT licensed CPA or tax preparer!!!! Side note, we would give him NO star if that's one of the option.
Client Review of

Laura Ornelas Vasquez, EA

Palm Springs, CA

Palm Desert, CA
May 11, 2021

Absolutely unprofessional. We contacted Laura at the end of January to help prepare our cross border tax return. We gave her copies of our passports, receipts, and many other pieces of confidential information. Once submitted, we did not hear back from her. My husband made numerous attempts to get in contact with her via telephone and email and still no response. As we needed to get our ITNs quickly so that we could file our taxes on time, plus the fact that she had all of our personal information, had us starting to get quite worried. I'm so glad we kept every email and phone call ever made to this person. Finally in March, after many voice messages and emails, she finally responded saying that she had received everything we sent but that she had been busy, hence the delay in responding. When asked about our ITNs, she said that the application was sent in. Again, we waited and waited to no avail. In April we had to go back to Canada because our time in the U.S. was up. Once back in Canada, the phone calls and emails to see what was going on continued. No response again. Finally,when raised with management in May,my husband received an email saying g they could not open any of the emails he had sent in the previous 5 months. Really?? You're just telling us now? So, my husband said heed send everything again and waited to hear back. A week later, no response. Finally, May 10th we get an email saying that now that we are back in Canada, they can no longer deal with us. So, over a 5 month period, we sent them all of our most personal information, numerous emails and made numerous phone calls, all to be abruptly dropped from their roster, so to speak. We still have no ITNs, which means we're going to be months behind in filing our tax returns with the IRS, and we may be penalized as a result. I have never in my life dealt with a more immature, unprofessional person and organization. I will be making a complaint with the state regarding this individual. Again, I'm so glad we kept every bit of communication and every phone call ever made to Laura and H&R Block in Palm Springs.